PRE-ORDER POLICY
Pre-Order Merchandise Policy
By placing a pre-order through our website, you acknowledge and agree to the following terms and conditions regarding pre-order merchandise purchases.
1. Pre-Order Items
Pre-order items are products that are not currently ready to ship but are offered for purchase because production of inventory is in process. Estimated shipping and delivery dates are provided for reference only and are subject to change.
2. Payment Terms
Full payment is required at the time the pre-order is placed unless otherwise stated. Your order will not be processed until payment has been successfully received.
3. Processing & Shipping Time
Pre-order merchandise may require additional processing time. Estimated fulfillment timelines are not guaranteed and may be impacted by manufacturing delays, shipping carrier delays, high order volume, or unforeseen circumstances. Customers will receive tracking information once their order has shipped.
4. No Cancellations or Refunds
All pre-order sales are final. Due to the made-to-order or reserved nature of pre-order merchandise, cancellations, refunds, chargebacks, or exchanges are not permitted once an order has been placed. Please carefully review your order details, shipping address, and product selection before completing your purchase.
5. Split Shipments
If your order includes both in-stock and pre-order items, your order may ship together once all items become available unless otherwise specified.
6. Product Variations
Actual product colors, designs, and packaging may vary slightly from website images due to lighting, screen settings, manufacturing updates, or production adjustments.
7. Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, weather conditions, production issues, or events beyond our control. Estimated delivery dates are not guaranteed delivery dates but are as close to precise as possible.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout. We are not responsible for lost packages, delays, or additional fees resulting from incorrect information submitted by the customer.
9. Lost or Stolen Packages
Once an order has been shipped and tracking has been provided, we are not responsible for lost, stolen, delayed, or damaged packages. Customers should contact the shipping carrier directly to file any claims.
10. Policy Acceptance
By purchasing a pre-order product from our website, you confirm that you have read, understood, and agreed to this Pre-Order Merchandise Policy. If you have any questions regarding your order, please contact our customer support team prior to placing your order.